Frequently Asked Questions

Windows 7 & 8 Compatible software

Windows 8 installation notes

Some software requires a library from Microsoft, VC Redistributable, to be installed prior to installing the Larson Davis software.  When using Windows 8, the user is required to reboot the PC after installation of this software component.  When prompted to reboot, select yes.  Failure to reboot will cause an SLMserver.dll installation error to occur although a reboot will clear this up.  After rebooting, the installation will automatically restart and finish.

For DNA to install properly, SLM Utility G3 must be installed first

XP mode is not available for Windows 8 but there are other, third party products available to create a virtual PC if support is needed for old software like SLM Utility (812/820).  One such option is Virtual Box, https://www.virtualbox.org/ , that is available for free.  Once virtual box is setup, then a legal copy of Windows XP still needs to be installed.

Which unsupported operating systems are known to have problems and not work?

• Windows XP Home and Starter Editions
• Windows XP 64-bit, any edition
• Windows Vista Home Basic, Home Premium and Starter Editions
• Windows 7 Home Basic, Home Premium and Starter Editions

XP Mode Notes

Download and install Windows XP Mode, http://windows.microsoft.com/en-US/windows7/products/features/windows-xp-mode .  This is a large download, approx 500 MB but once installed, these programs will work

• 824 Utility connected using DVX008A
• AUDit 2.1 connected to 824 using DVX008A
• SLM Utility connected using DVX008A

When Installing Windows XP Mode there are instructions at the link above but key things to know

• There are 3 files to install
• Once downloaded and installed, let Windows Update run on the virtual XP machine so it becomes current before installing LD apps
• After starting the Virtual XP machine, you must install the XP version of the driver for the DVX008A.
• On the top menu select USB and click on USB Serial Controller Attach.  This tells Windows7 that the virtual XP machine is using the DVX008A